Southern Nutrition Brandon and SN Members Privacy Policy

Last updated: July 30, 2026

Southern Nutrition ("we," "us," or "our") operates retail nutrition and supplement stores in Brandon and Riverview, Florida, and provides the SN Members mobile app. Southern Nutrition Brandon and its SMS program are operated by EPSC Nutrition LLC. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including for the SN Members app and our SMS text messaging program.

Southern Nutrition Brandon SMS Privacy

Southern Nutrition is a retail nutrition and supplement business, not a healthcare provider. The health-related information in the app is collected for your own tracking and for our customer service; it is not medical care or medical advice.

Information We Collect

• Contact & account details — your name, mobile phone number, email address, and mailing address (street, city, state, ZIP), which we hold from in-store sign-up or imported store records. We also collect how you prefer to be reached, such as your preferred contact method and best time to reach you (including a "please don't contact me" preference), your Instagram or social handle, and how you heard about us or who referred you.
• Purchase history and account information when you shop with us or use the SN Members app, including your transactions, items, and loyalty points balance.
• Date of birth or birthday you provide or that we hold on your record, used for birthday reminders and account details.
• Sex or gender and preferred pronouns you choose to provide.
• Health, fitness, and nutrition information you choose to share, such as your intake and meal-plan questionnaire answers; food allergies and supplement allergies; dietary restrictions and food preferences; health conditions; medications; use of prescription hormones or peptides (for example GLP-1 medications, TRT, HRT, or thyroid medication); pregnancy or nursing status; recent surgery; kidney-function (eGFR) band; menstrual cycle status; caffeine, alcohol, and smoking habits; fitness goals; activity and training details; self-reported body metrics (such as height, current and goal weight, and waist); and macro or nutrition targets.
• Body composition (InBody) scan results from scans you choose to have in store — including weight, body-fat %, lean/skeletal muscle mass, BMI, visceral fat, basal metabolic rate (BMR), your InBody score, recommended calories, the age and sex recorded at the scan, and the underlying scan data and device identifier.
• Food, meal, supplement, and workout logs you enter in the app — including foods and meals you log with their macros, your supplement stack and dose history, and your workout sets, reps, and weights.
• Progress photos you choose to add to a scan in the app (stored privately and linked only to your account).
• Family and household information you choose to share, such as marital status, spouse name, spouse birthday, wedding anniversary, household size, and whether you have children including their ages or birthdays.
• Occupation, work schedule, and day-to-day activity level you provide.
• Notes, feedback, and appointments — free-text answers you submit (including "anything else we should know"), in-app feedback messages, appointments you book with us and any notes attached to them, and notes our staff add to help serve you.
• App preferences and settings — such as theme, units, language, quiet hours, home store, and which notifications you want.
• Consent and security records — your SMS and email opt-in choices, and, to evidence those choices, the date and source of your consent together with the IP address, browser/device (user-agent), and U.S. state recorded at the time. We also record limited technical details (such as the app build and the screen you were on) with security and audit events tied to your account.
• Trainer or coach connection details if you choose to link with a trainer, including your consent to share your information with that trainer.
• Device push token if you turn on notifications, so we can send them to your device.
• Diagnostic data — crash and error reports from the app, which we use to keep the app stable.

Location

We do not collect your precise or GPS location. The app's "find my nearest store" feature reads your location only on your device to choose the closer store, and that precise location is never sent to us. We do store a general, U.S. state-level location together with certain consent and health-related records, which we use for legal-compliance and regional features.

Payments

We do not collect or store your full credit or debit card number. In-store and in-app card payments are processed directly by our payment processor through its own secure systems; we receive only a confirmation and, at most, the last four digits and the card brand for your receipt.

How We Use Your Information

• To process purchases and manage your customer account and loyalty points.
• To show you your InBody scan results, logs, and progress over time in the SN Members app.
• To generate personalized meal plans, supplement and nutrition recommendations, and progress insights from the information you choose to share.
• To send account and order updates, pickup notices, restock reminders, and scan reminders through in-app, email, or push channels you separately enable.
• To reach out with customer-care messages and, if separately opted in, occasional promotions and offers through SMS, email, or push notifications.
• To improve our products, stores, app stability, and customer experience, and to keep our systems secure.

Health Information & Who Can See It

Apple Health (HealthKit)

Progress Photos

Progress photos you choose to add in the app are stored privately and linked only to your account. They are never shared or used for any purpose other than showing them back to you. You can remove them at any time.

Push Notifications & Apple Wallet

If you enable notifications, we store a device token so we can deliver them; you can turn notifications off in iOS Settings. If you add your loyalty card to Apple Wallet, the pass contains your name and points balance and is generated on request — we do not track your Wallet usage.

SMS / Text Messaging

The Southern Nutrition Brandon SMS program is operated by EPSC Nutrition LLC and is limited to Brandon customers. Customers who separately opt in may receive customer-care conversations, account and InBody notifications, and promotions, sales, and product updates. We do not use purchased lists, affiliate lead generation, or consent obtained by another company.

SMS opt-in consent is collected solely so Southern Nutrition Brandon can send the messages described above. We may share mobile information and consent status only with service providers and phone carriers that help deliver and support this messaging program. Telnyx may process your mobile number and consent only to deliver and support those messages on our behalf. Neither Telnyx nor any other service provider may use that information for its own marketing or promotional purposes.

• We send texts only to Brandon customers who have provided their mobile number and separately checked the optional SMS consent box in store or at members.snmembers.com/join?store=brandon.
• Providing your phone number alone does not sign you up for texts. SMS consent requires checking the optional "Text me updates and offers" box, which is unchecked by default.
• The website checkbox is the primary opt-in path. Reply START or UNSTOP to receive the registered opt-in confirmation or to resubscribe after STOP.
• Message frequency varies, up to 8 messages per month.
• Message and data rates may apply.
• You can opt out at any time by replying STOP. Reply HELP for help. (Reply STOP to opt out, Reply HELP for help.)
• Consent to receive SMS is not a condition of any purchase.

See our SMS Terms & Conditions for full details of the messaging program.

How We Share Information

We do not sell your personal information, we do not share it with data brokers, and we do not share it with third parties for their advertising. We do not use advertising SDKs or third-party marketing or analytics trackers in the SN Members app, other than crash and error reporting used to keep the app stable — so your health and nutrition information is not transmitted to ad networks or analytics providers. Your InBody scans, food and meal logs, supplement and workout logs, allergies, health conditions, and questionnaire answers are never placed into advertising or analytics tools and are never used to target ads.

We share information only with service providers who help us operate — for example, our cloud hosting and database provider (Supabase), our app hosting provider (Cloudflare), our text-messaging provider (Telnyx), our email provider (Resend), our crash-reporting provider (Sentry), mapping and operational services (Google and Apple), and our payment processor for card payments — and only to the extent needed to provide our services, or where required by law. If you connect with a trainer or coach, we share the information you consent to share with that trainer, as described above.

Data Security

We take reasonable administrative and technical measures to protect your information. Customer data is stored in a hosted database protected by row-level security, so each account's records are walled off from other customers' records. Staff access is role-based and limited to the Southern Nutrition team members who help serve you, and our systems connect using least-privilege access. Information you send to and from the app is encrypted in transit (HTTPS/TLS). You can also turn on Face ID or Touch ID to lock the app; that check happens on your device and your biometric data never leaves your device. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to safeguard the data you share with us. If a security incident affects your personal information, we will notify you and the appropriate authorities as required by applicable law.

Data Retention

We keep your personal information only as long as we need it to provide the service and to meet our legal, tax, and accounting obligations. When we no longer need it, we delete it or de-identify it. When you ask us to delete your account, we remove or anonymize your personal information, though some de-identified records may be retained where required for financial or legal recordkeeping.

Your Choices

• Opt out of text messages at any time by replying STOP (Reply STOP to opt out).
• Unsubscribe from marketing emails at any time using the unsubscribe link in any promotional email, or by emailing us to opt out. We will still send transactional messages (such as order and account notices) you have asked for.
• Delete your account and data directly in the SN Members app (Me tab > Privacy & data > Delete my account). We anonymize your personal information on request; some de-identified records may be retained as required for financial/legal recordkeeping.
• Manage Apple Health sharing in iOS Settings > Health, and notifications in iOS Settings.
• Contact us any time to access, update, or request deletion of your information.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. Some account holders choose to share family details — such as a child's age or birthday — so we can send reminders; that information is provided by the adult account holder.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent changes.

Contact Us

Southern Nutrition
Southern Nutrition Brandon is operated by EPSC Nutrition LLC
Brandon: 2940 Providence Lakes Blvd, Brandon, FL 33511
Riverview: 10460 Stelling Dr, Riverview, FL 33578
Email: southernnutritionbrandon@gmail.com